Privacy Policy

When you browse our website, create an account, place an order, or communicate with customer support, we may collect the following types of information:

• • Full Name
• • Phone Number
• • Email Address
• • Delivery Address
• • Billing Information
• • Order Details & History
• • Payment-Related Information
• • Support Inquiries & Messages

The information we collect is used to operate our store and deliver a dependable shopping experience:

• To process, confirm, and fulfill your gadget orders
• To deliver orders in coordination with logistics and courier partners
• To contact customers regarding order status, verification, and dispatch
• To provide customer support and answer product queries
• To process payments securely through supported payment channels
• To handle product returns, replacements, and brand warranty requests
• To improve website performance, functionality, and user experience
• To detect and prevent fraudulent transactions or unauthorized activity
• To send essential service-related communications and notifications

Marketing communications will be handled according to applicable requirements and customer preferences.

Payment transactions on Sync & Switch may be processed through third-party payment service providers (including mobile financial services such as bKash, Nagad, and digital payment gateways).

Sync & Switch does not store sensitive payment credentials—such as complete debit/credit card numbers or card security codes (CVV)—on its own servers. All payment handling is conducted lawfully through appropriate and secure payment service provider systems.

Our website may use cookies and similar technologies for necessary and analytical purposes:

• To keep core website functions operating properly (e.g., maintaining your shopping bag)
• To remember your preferences and previous interactions
• To understand website traffic patterns and usage
• To improve user experience and browsing speed
• To measure the performance of marketing and promotional campaigns

To operate our e-commerce platform across Bangladesh, Sync & Switch may collaborate with trusted third-party providers, including:

• Payment gateways and mobile financial service providers
• Third-party delivery and courier services
• Analytics platforms to understand website usage
• Advertising and communication platforms
• Other necessary technical infrastructure partners

These external service providers process information according to their respective privacy policies and terms of service.

Sync & Switch implements reasonable technical and organizational measures to safeguard customer information against unauthorized access, misuse, alteration, or disclosure.

However, please note that no method of electronic transmission over the Internet or digital storage can be guaranteed to be 100% secure.

7. Policy Updates

Sync & Switch may update or revise this Privacy Policy periodically as our services evolve or to reflect operational or legal updates. Any updated version will be posted directly on this page with an updated effective date.