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At Sync & Switch, we want customers to receive their orders in good condition. To make the return and replacement process simple and transparent, customers should carefully inspect their products at the time of delivery.
Customers must check the product in front of the delivery rider before accepting the delivery whenever possible.
If a visible issue is identified, inform the delivery rider immediately and contact Sync & Switch customer support.
If a product appears damaged, incorrect, or different from what was ordered, customers should contact Sync & Switch as soon as possible. When submitting an inquiry, please provide:
Our team will review the issue and guide the customer through the applicable resolution.
For branded products, warranty, replacement, repair, service, and return claims are subject to the respective brand's official policy.
Sync & Switch does not override or replace a manufacturer's warranty terms. Where applicable, customers may be directed to the relevant brand's authorized service center or warranty process.
Return or replacement eligibility may vary depending on:
Note: Certain product categories may have specific return restrictions for hygiene, safety, or consumable reasons.
A return request simply because a customer changed their mind may not be accepted for every product category. Eligibility depends on the applicable product and brand policy.
If a refund is approved by our team, the refund method and processing time will depend on the original payment method and the specific circumstances of the order.
Customers should not send products back without first contacting Sync & Switch customer support for guidance and return authorization.